Shipping Policy

SHIPPING

Thank you for shopping with us! We are pleased to offer FREE standard shipping on all orders over $75.00 within the United States only. 

Please note that all orders are processed within 1-2 business days of receipt.

Do I get a track order?

Once your order has been processed, you will receive a shipping confirmation email with tracking information.

Delivery Time

Delivery of the orders may take up to 7 business days. Please note that these timelines are approximate and may vary depending on the shipping method and destination.

Shipping to Alaska, Hawaii, Puerto Rico and unincorporated territories of the United States can take additional 7 – 12 business days.

CANADA

Delivery to Canada may vary between 10 to 30 business days. 

CUSTOMS FEES

Kindly be aware that international purchasers are responsible for any applicable taxes, customs duties, or import charges on their orders, unless stated otherwise. 

Holidays

Please be aware that the processing time for your order may be impacted by factors such as item availability, seasonal fluctuations, and National Holidays. In certain cases, processing may take between 7 to 14 business days. 

Rush Orders

To ensure your order arrives in time, please reach out to us BEFORE placing your order if you have a specific deadline. Our items are made to order and they may require additional production time. We're here to assist you, but we can only fulfill urgent requests if you inform us ahead of time.

Packaging

Certain products may be shipped separately from others due to variations in packaging requirements.

Our mugs are carefully packaged using high-quality materials, including sturdy Styrofoam.  This ensures that your mugs are well-protected during transit, reducing the risk of any damage. We prioritize the safe delivery of our products, and the use of Styrofoam as packaging material helps maintain the integrity and condition of the mugs throughout the shipping process.

Incorrect Address

Please ensure that your shipping address is correct before placing your order. We are not responsible for orders that are shipped to an incorrect address due to incorrect information provided at checkout.

For international orders, please note that shipping fees and taxes may apply. The customer is responsible for all customs fees, taxes, import and duties that may be incurred upon delivery. We are not responsible for any delays that may occur due to customs processing.

If you have any questions or concerns regarding your order or shipping, please do not hesitate to contact us at info@shepherdhausdesign.com